1 Are your boots genuine uggs?

All our boots are genuine Australian uggs that have been made by UGG Australia for decades from premium quality sheepskin,(Classic uggs are made in China and others are made in New Zealand now.).

2 Why are there so many different brands of ugg boots?

For a time, Deckers Outdoor Corporation owned the trademark "ugh-boot" in Australia, and through additional international trademarks were able to limit the term's use in Australia. Deckers' Ugg Australia, Emu, Old Friend, and Aussie Dogs are all made in China (a few models may still be made in New Zealand). Unfortunately, that meant plenty of Australian made ugg boots could not be so named by U.S. retailers.

Owing to U.S. trademark laws, many Australian and U.S. manufacturers are now marketing ugg boots as "sheepskin boots".

In January 2006, Deckers Outdoor Corporation's Australian trademark for Ugh-boot was removed from the Australian Trademarks Registry, after the trademarks office handed down their decision the words ug boots, ugg boots and ugh boots were interchangeable and generic terms for sheepskin boots. (Source: Wikipedia)

3. How do I care for my ugg boots?

Hand-wash your ugg boots in a warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish. For more information please refer to Ugg Boots Care instructions.

4 How do I place an order?

The fastest and the most secure way of ordering is by placing an order through paypal or credit card.Just click the “checkout” buttom after you’re ready to order items,then your payment will be completed instantly.After your payment is received,beyond doubt,your order will be sent out in few hours,and we will send the tracking number to you by email,you can track it on line to check the order process.

5. How do I make a return or exchange?

Damaged or Defective Items If once you receive the ugg boots from us is broken or damaged you can return the items by mail for a full refund. Please send us the pictures and reason details of the returned items and send it to service@us-ugg.com  If there is an error on our part related to the order, we will issue a credit for any applicable shipping and charges. you want exchange the boots you have to charge the shipping cost.

6. When will a refund be issued for the returned/exchanged product?

After the boots are sent back to us, please allow around 10 working days for the parcel to reach our company and further 48 hours for the refund to be processed. We will refund as soon as possible

7. What are my payment options?

We currently accept paypal,wester union.

8. How can I check the status of my order?

When your order has been sent out , our company will send a tracking number to your email , you can track online too!

9. How does a Customer Loyalty Discount Program work?

10.Does the price include the taxes?

Yes, All the price we offer is including shipping and taxes.

11. Why the height of the boots aren’t the same to the description?

Height of each product varies slightly depends on the size. The approximate height of the boots we give is one size’s standard height .